Shipping policy

We process and ship your order as quickly as possible. Our customers have an hour window to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.

For order processing and fulfillment, please allow 1-2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders. You will receive a shipping confirmation email just as soon as tracking information is available. 


WHICH CARRIERS DO YOU USE?
International
  • DHL International Express
  • DHL International Parcel Post
  • UPS

*Please Note - An up-charge will be applied to shipments to Alaska, Hawaii, & Puerto Rico - these zones are not eligible for free shipping.
  • Monday-Friday delivery only
  • PO Boxes - we do not ship to PO boxes.

HOW CAN I CHECK THE STATUS OF MY ORDER?
We'll keep you updated via email and we'll send the tracking information as soon as your items have shipped. We use UPS to ship all orders in the US and DHL internationally. If you need to change your address, customers have a one-hour window to request an address edit. Please contact customer service at shop@therapytheboutique.com immediately. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you.


HOW DO I TRACK MY ORDER?
For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at  shop@therapytheboutique.com

WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 


I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?

Contact shop@therapytheboutique.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. Therapy is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 


MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
Please contact shop@therapytheboutique.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (UPS or DHL). 


DOES THERAPY PAY FOR INTERNATIONAL SHIPPING DUTIES AND TAXES?
Duties and taxes are collected at checkout for a more transparent transaction and easier delivery for our customers. We do not make any money on this service.

WHICH COUNTRIES DO YOU SHIP TO?

  • Argentina: shipping cost will be $27.95-$480
  • Australia: shipping cost will be $19.95-$375
  • Austria: shipping cost will be $20.95-$258
  • Belgium: shipping cost will be $19.95-$258
  • Brazil: shipping cost will be $27.95-$480
  • Chile: shipping cost will be $27.95-$480
  • China: shipping cost will be $18.95-$300
  • Costa Rica: shipping cost will be $27.95-$480
  • Denmark: shipping cost will be $20.95-320
  • Ecuador: shipping cost will be $27.95-$480
  • Finland: shipping cost will be $20.95-$320
  • France: shipping cost will be $19.95-$323
  • Germany: shipping cost will be $19.95-$323
  • Ireland: shipping cost will be $19.95-$323
  • Italy: shipping cost will be $19.95-$323
  • Japan: shipping cost will be $18.95-$300
  • Malaysia: shipping cost will be $19.95-$375
  • Mexico: shipping cost will be $17.95-$147
  • Netherlands: shipping cost will be $19.95-$258
  • Norway: shipping cost will be $20.95-$320
  • Panama: shipping cost will be $27.95-$480
  • Peru: shipping cost will be $27.95-$480
  • Poland: shipping cost will be $23.95-$575
  • Spain: shipping cost will be $19.95-$258
  • Sweden: shipping cost will be $20.95-$320
  • Switzerland: shipping cost will be $20.95-$320
  • UK: shipping cost will be $19.95-$258
  • US: see below

Transit times are calculated on checkout. Our shipping is weight and dimension based - many of our products are large in size which means it is quite expensive to ship to our customers all over the world. We're constantly doing our best to bring you the most competitive rates and best experience. Our shipping is not-for-profit center.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Therapy to import the goods on their behalf. Further, the consignee/buyer agrees Therapy may delegate the obligation to import the goods on its behalf to a subcontractor (e.g. customs broker). The consignee will pay any additional taxes & duties not covered at checkout in addition with the purchase price of the goods.